RETURN AND EXCHANGE

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How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email us at sales@carolinalawnequipment.com to request a refund and we will assign you a tracking #.

2. Mail your returned item to:
    CAROLINA LAWN EQUIPMENT
   2233 Union Hwy Gaffney, SC 29430

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned or refund if they are opened. Please call for any items that need returning.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

 

SHIPPING

All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

And allow 3 to 5 business days for your order to come
 

Carriers

We use the following carriers to deliver our orders:

USPS
UPS
FedEx

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the parts when your order is complete.

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Accepted Methods of Payment

Check/ Credit Card (Visa, Master Card)
Money Order/PayPal

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. If paying by check/money order, parts will ship upon receipt of check.

Mailing Address For Check/Money Order

     CAROLINA LAWN EQUIPMENT

2233 Union Hwy

Gaffney SC 29340